FAQ

Frequently Asked Questions (FAQ)

Welcome to REIAK's Help Center.

Here you'll find answers to common questions about our products, sizing, ordering, shipping, returns, and payments.

Can't find what you're looking for? Our customer support team is here to help at contact@reiak.com.

👕 Products & Sizing

1. What is the REIAK Signature T-Shirt?

The REIAK Signature T-Shirt is our original unisex graphic tee featuring the distinctive REIAK chrome-inspired logo.

Designed for everyday styling, it combines a classic silhouette with a bold, contemporary streetwear aesthetic.

2. What colors and sizes are available?

Our Signature T-Shirt is available in two colors:

  • Classic Black

  • Essential White

Available sizes: S, M, L, XL, 2XL, and 3XL.

Availability may vary by size and color.

3. Is the T-shirt suitable for both men and women?

Yes! Our Signature T-Shirt features a unisex fit designed for both men and women.

We recommend checking the size guide and garment measurements before purchasing to find your preferred fit.

4. Is the REIAK logo made from real metal?

No. Our signature design features a chrome-inspired visual effect created through printed graphics.

The metallic appearance comes from carefully designed silver tones, highlights, and dimensional shading. The print does not contain actual chrome or metal.

5. How should I care for my T-shirt?

To help maintain your T-shirt and printed design:

  • Machine wash cold, inside out.

  • Wash with similar colors.

  • Use mild detergent.

  • Avoid bleach.

  • Tumble dry low or hang dry.

  • Do not iron directly over the printed graphic.

Following these instructions can help preserve the appearance of your garment.

📦 Orders & Production

6. How long does it take to process an order?

Our estimated processing time is 2–5 business days.

Each REIAK T-shirt is made to order, meaning production begins after your purchase is confirmed.

Processing time is separate from shipping transit time.

7. Can I change or cancel my order?

If you need to change or cancel your order, please contact contact@reiak.com as soon as possible.

We will make reasonable efforts to accommodate your request before production begins.

Once production has started or your order has shipped, changes and cancellations may no longer be possible, subject to applicable consumer rights.

8. Will I receive an order confirmation?

Yes. After successfully placing your order, you should receive an order confirmation at the email address provided during checkout.

If you don't see it, please check your spam or promotions folder.

If you still cannot locate your confirmation, contact us with your order details.

🌍 Shipping & Delivery

9. Do you ship internationally?

Yes! REIAK offers shipping to supported destinations worldwide.

Shipping availability and applicable delivery options are determined by the destination entered at checkout.

10. How long does delivery take?

Our estimated shipping transit times after dispatch are:

  • United States: 5–7 business days

  • International: 7–15 business days

Please allow an additional 2–5 business days for order processing.

Delivery times are estimates and may vary due to carrier operations, customs procedures, holidays, or unexpected delays.

11. How much does shipping cost?

Shipping costs are automatically calculated at checkout based on your delivery address and available shipping methods.

You'll be able to review applicable shipping charges before completing your purchase.

12. Do you offer free shipping?

Yes! 🎉

REIAK offers free standard shipping on eligible orders over $75 USD to supported shipping destinations.

The qualifying merchandise subtotal is calculated after applicable discounts and before taxes and shipping.

Eligible free shipping is automatically applied at checkout. No discount code is required.

13. How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email.

When tracking is available, your confirmation will include a tracking number or link.

Please allow time for the shipping carrier to update tracking information.

14. Will I have to pay customs duties or import taxes?

International orders may be subject to customs duties, import taxes, or other local charges depending on the destination country.

These charges may not be included in the product price or shipping fee.

Where applicable, customers may be responsible for import charges not collected at checkout, subject to local laws.

Please review your country's import requirements before placing an order.

🔄 Returns, Refunds & Exchanges

15. What is your return policy?

We accept eligible return requests within 30 days of delivery.

For standard returns, items must be unworn, unwashed, and in their original condition, subject to applicable consumer rights.

To request a return, please contact contact@reiak.com before shipping any item back.

For complete details, please review our Return & Refund Policy.

16. What if I ordered the wrong size?

If you selected the wrong size, you may request an eligible return within 30 days of delivery.

For customer-selected sizing errors:

  • You are responsible for return shipping costs.

  • Returned items must meet our eligibility conditions.

  • No restocking fee will be charged.

You may then place a new order for your preferred size.

We recommend checking our size guide before purchasing.

17. What if I receive a damaged, defective, or incorrect item?

We want every customer to receive the product they ordered.

If your item arrives damaged, defective, misprinted, or incorrect due to an error on our part, please email contact@reiak.com with:

  • Your order number

  • A description of the issue

  • Clear photographs of the affected product

Once verified, we will provide an appropriate resolution, such as a free replacement or refund.

If a return is necessary because of our error, we will cover the authorized return shipping costs.

18. How long does it take to receive a refund?

Once your return has been received and approved, or a refund without return has been authorized, we generally issue refunds within 10 business days to the original payment method, subject to applicable legal requirements.

Your bank or payment provider may need additional time to make the funds available.

19. Do you charge restocking fees?

No. REIAK does not charge restocking fees for eligible returns.

Customer-paid return shipping may still apply to returns based on personal preference, such as an incorrect size selection or change of mind.

🔐 Payments & Customer Support

20. Is my payment information secure?

Our website uses Shopify's checkout infrastructure and supported payment providers to process transactions.

Payment information is handled through the applicable payment provider's secure systems.

We will never ask you to send your full payment card information through email.

21. How can I contact REIAK?

Our customer support team is available to assist with product questions, orders, shipping, and returns.

Email: contact@reiak.com

Phone: +1 505-523-2201

Contact Page: https://www.reiak.com/pages/contact-us/

For order-related inquiries, please include your order number.

📩 Still Need Help?

We're committed to providing clear information and reliable customer support.

If your question hasn't been answered, please contact us at contact@reiak.com.

For additional information, visit our:

REIAK — Wear Your Identity.

Operated by WZLCD LLC, New Mexico, United States.