Refund policy

Last Updated: October 21, 2026

At REIAK, we want you to feel confident and satisfied with every purchase. We are committed to providing quality products, transparent policies, and reliable customer support.

This Return & Refund Policy explains how returns, refunds, exchanges, and order issues are handled.

📅 1. Our 30-Day Return Policy

We accept eligible return requests within 30 days of delivery.

To qualify for a standard return:

  • Your return request must be submitted within 30 days after receiving your order.

  • The product must be unworn, unwashed, and in its original condition, except for reasonable inspection or as otherwise required by applicable law.

  • The item must be returned with its original packaging, where reasonably possible.

  • Proof of purchase or an order number is required.

To request a return, please contact contact@reiak.com.

Our customer support team will review your request and provide instructions.

Please do not send any items back before receiving return authorization.

✅ 2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or different from what you ordered due to an error on our part, we will work to resolve the issue at no additional cost to you.

Eligible issues include:

  • Products damaged during delivery

  • Manufacturing or printing defects

  • Incorrect products, sizes, or colors sent

  • Significant printing errors

Please contact us within 30 days of delivery and include:

  • Your order number

  • A description of the issue

  • Clear photographs showing the problem

Once the issue is verified, we will offer an appropriate resolution, such as a free replacement or refund.

If a physical return is required due to our error, REIAK will cover the authorized return shipping costs.

In certain cases, we may resolve the issue without requiring you to return the defective item.

Your statutory consumer rights remain unaffected.

👕 3. Wrong Size, Wrong Color, or Change of Mind

We understand that sometimes a product may not be the right fit or meet your expectations.

If you ordered the wrong size, selected the wrong color, or changed your mind, you may request an eligible return within 30 days of delivery.

For these returns:

  • The customer is responsible for return shipping costs.

  • The product must meet the eligibility conditions described above.

  • Original shipping charges are generally non-refundable, except where required by applicable law.

  • No restocking fee will be charged.

Because our products are printed on demand, we recommend reviewing the product description, size chart, and selected color before completing your purchase.

📦 4. How to Request a Return

To start a return:

Step 1: Email contact@reiak.com with your order number and reason for the return.

Step 2: Our support team will review your request and confirm return eligibility.

Step 3: If approved, we will provide the appropriate return shipping address and instructions.

Step 4: Package the item securely and ship it according to the instructions provided.

Step 5: Once your return is received and inspected, we will process the applicable refund.

The correct return destination will be provided with your authorization and may vary depending on the order's fulfillment location.

Please do not send returns to our business correspondence address unless our support team specifically instructs you to do so.

Unauthorized returns may experience processing delays.

💳 5. Refund Processing

Once an eligible return is received and inspected, or a refund without return has been approved, we will notify you by email.

Approved refunds will generally be issued within 10 business days to the original payment method, subject to any shorter deadline required by applicable law.

Please note:

  • Your bank or payment provider may require additional time to display the refund.

  • Original shipping charges may be excluded from customer-preference refunds where permitted by law.

  • Refunds for confirmed product defects or fulfillment errors will include applicable shipping charges.

  • We do not charge restocking fees.

If more than 15 business days have passed after receiving your refund confirmation and you have not received your funds, please contact us at contact@reiak.com.

🔁 6. Exchanges

If you need a different size or color, please contact our customer support team.

For customer-selected sizing or color changes, the original eligible item may be returned according to this policy, and a new order can be placed for the preferred variation.

The customer is responsible for applicable return shipping and new-order shipping costs.

If we sent an incorrect or defective item, an eligible replacement will be provided at no additional cost.

❌ 7. Non-Returnable Items

The following items may not qualify for standard returns:

  • Products that have been worn, washed, or damaged after delivery beyond reasonable inspection

  • Items returned outside the applicable return period

  • Items specifically identified as final sale before purchase, where exclusion is legally permitted

These restrictions do not apply where a return, refund, or other remedy is required by applicable consumer protection laws.

🚚 8. Lost or Undelivered Packages

If your order has not arrived within the estimated delivery period, please contact us at contact@reiak.com.

We will review the shipment information and coordinate with the shipping provider to investigate the issue.

If your package is confirmed lost in transit, we will provide an appropriate replacement or refund at no additional cost, in accordance with applicable law.

Customers are responsible for providing accurate shipping information at checkout. Additional shipping charges may apply when an order must be reshipped due to an incorrect or incomplete address provided by the customer.

⏳ 9. Order Changes and Cancellations

Our products are made to order.

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request before production begins.

Once an order has entered production or shipped, changes or cancellations may no longer be possible, subject to applicable consumer rights.

🌍 10. International Returns & Consumer Rights

REIAK serves customers in supported destinations worldwide.

International customers may request eligible returns according to this policy.

For customer-preference returns, international return shipping costs are the customer's responsibility unless otherwise required by applicable law.

Customers in the European Union, United Kingdom, and other jurisdictions may have additional statutory rights, including withdrawal, cancellation, and remedies for faulty goods.

Where applicable, statutory withdrawal rights generally allow eligible customers to notify us of cancellation within 14 days after delivery and return the goods within a further 14 days. Applicable refunds, including standard outbound delivery charges where required, will be processed within the legally required period.

These statutory rights take precedence over any conflicting provision of this policy. The fact that a standard product is printed after purchase does not automatically remove legally applicable withdrawal rights.

📩 11. Contact Information

For returns, refunds, exchanges, or order-related assistance, please contact:

Store: REIAK

Operated by: WZLCD LLC

Email: contact@reiak.com

Phone: +1 505-523-2201

Business Correspondence Address:

1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
United States

Contact Page: https://www.reiak.com/pages/contact-us/

Website: https://www.reiak.com

We are committed to addressing customer concerns fairly and providing a transparent shopping experience.

REIAK — Wear Your Identity.